Privacy policy

At Soccochico we are committed to protecting your privacy and providing complete transparency. This Policy sets out our practices for the Soccochico website. We ask that you take the time to review this Privacy Policy carefully as it tells you how your personal information will be treated by us.

By using the Soccochico website (the “Site”) and our services, you agree to be bound by this Privacy Policy.

Soccochico wants to offer you the best possible internet experience; consequently, additional features, products or services will be incorporated into the Site from time to time. This, and our commitment to protecting the privacy of your personal information, may result in periodic updates and changes to this Policy. Please remember to refer back here regularly to review any amendments.

Any questions regarding our Privacy Policy should be directed to Soccochico at info@soccochico.com.

Why do we collect personal information and what do we use it for?
We collect information in order to:

  • respond to your enquiries and requests for information;
  • improve and tailor the service we provide to you;
  • receive and process orders submitted by you;
  • carry out our obligations in relation to any agreement you have with us;
  • verify your identity;
  • anticipate and resolve problems with any goods or services supplied to you;
  • with your permission, send you newsletters, surveys or other information about our products and services by post, e-mail or SMS;
  • carry out market research and tracking of sales data;
  • publish on the Site, at our discretion, your Submission comments.

From time to time, we may be required to gather and process information about you including your name, age, address and contact details such as your telephone number and e-mail address. If you place an order with us, we will also ask for your payment details. We may ask you for this information through our Site, or via one of our telephone operators, or we may collect this information through your e-mail or other communications with us.

We may also ask you for other optional information such as what sort of electronic device you use, how you heard about our Site and what topics interest you. If you choose to give us this information, we will use it to help us to provide you with the best possible service that is tailored to your preferences. Although it is not compulsory to provide us with all the information we request, the more information you volunteer, the better we can personalise our services for you.

1. Non-personal information


In order to assist us in providing an effective service on our Site, we may automatically collect non-personal information such as the type of internet browsers you use or the site from which you linked to our Site. We may from time to time supply the owners or operators of third party sites from which it is possible to link to our Site with information relating to the amount of users connecting to our Site from their sites. You cannot be identified from this information.

2. Credit and debit card information

Soccochico doesn’t store your credit or debit card details. 
Our payment pages are served over TLS (https), credit card payments are handled by Stripe. Stripe has been audited by a PCI-certified auditor and is certified to PCI Service Provider Level 1. This is the most stringent level of certification available in the payments industry. 
To accomplish this, Stripe make use of best-in-class security tools and practices to maintain a high level of security. Stripe forces HTTPS for all services using TLS (SSL).

3. Log files/IP addresses


We use IP addresses to help us operate our Site and to collect broad demographic information for aggregate use. When you visit our Site, our web server automatically logs your IP address (the unique address which identifies your computer on the internet). Your IP address is also logged when you make a purchase as a fraud prevention measure required by the payment gateway.

4. Cookies


When you visit our Site, we may store some information on your computer (commonly referred to as a “cookie”) on your computer. This information facilitates your use of our Site and helps us to understand how our Site is used. You can erase or block cookies from your computer if you want to, but some Soccochico services may not work if you set your browser not to accept cookies.

5. Improving the service we provide to you


We aim to provide you with the best possible experience and constantly look to provide you with the highest level of service. With your permission we may contact you to ask you for your comments and views. We will only use the contact means you have agreed to supply to us.

We may also contact you with details of our products and services which we think may be of interest to you. If at any time you do not wish to receive this information, then send an e-mail message titled “unsubscribe” to info@soccochico.com. Please note that active customers will continue to receive order and account communications from us.

6. Keeping our records accurate


If you wish to review or amend the information you have supplied to with, or you would like to remove your published Submission from the Site you may do so at any time by using the Contact Us page on this Site.

7. Security


You should be aware that the internet is an insecure environment. We have implemented technology and employee policies to help safeguard your privacy from unauthorised access and improper use. We will continue to update these measures, as appropriate, when new technology becomes available.

When you purchase goods on our Site, you will be automatically directed to a secure server site that is managed and controlled by Stripe (www.stripe.com). You can view their security policy here: https://stripe.com/docs/security. All personal data that you supply to shall be governed by Stripe’s data protection and privacy policy. Soccochico accepts no liability for any use made by Stripe of such personal data.

8. Third party sites


We cannot be responsible for the privacy policies and practices of other third party sites or their owners or operators, or for advertisers on our site, even if you access them using links from our Site and we recommend that you check the policy of each site you visit. Soccochico are not agents for these third party sites or for any third party advertisers on our Site, nor are we authorised to make representations on their behalf.

9. Transferring your personal information outside the European Economic Area


Our Site is hosted on servers located in the United Kingdom.

We may need, as part of the services offered to you though our Site, to communicate your details outside the European Economic Area (“EEA”). For example, this may happen if any of our servers or a service providers are from time to time located in a country outside of the EEA.

We are obliged to satisfy ourselves before transferring your information to a country outside the EEA that it provides adequate protection for your data protection rights. Countries outside the EEA may not have similar data protection laws to the UK or EEA.

10. Disclosing your information to others


Other than the disclosures referred to in this Policy, we will not disclose any personal information without your permission unless we are legally entitled or obliged to do so (for example, if required to do so by Court Order or for the purposes of prevention of fraud or other crime).

11. Contacting us


If at any time you would like to contact us with your views about our privacy practices, or with any enquiry relating to your personal information, you can send an e-mail to us at info@soccochico.com. You are entitled to ask for a copy of the information we store about you (for which we may charge a small fee) and can ask for that information to be corrected or erased where appropriate.